Say hello to UnitedHealthcare At Home
For eligible members, we build a care team that’s just for you.
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VOICEOVER: Health is a journey.
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Our care team is here to help you feel your best.
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Dedicated care navigators are your go to contact to call year round for help, connecting you to local resources for health, food, and transportation, setting up prescription home delivery services, and understanding all your benefits, to stretch your dollars.
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Our services also include your yearly in-home health and wellness visit, and we have an extended care team ready to step in and support you.
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If you have an event that results in a hospital stay, we can help transition you home or to the right site of care for a safe and comfortable recovery. And if your care needs grow, we can support you with a more regular in home medical care.
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You have access to all this care and support through your current health plan, at no additional cost to you.
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With UnitedHealthcare, you can count on benefits built to be used and expert guidance for whenever you need it.
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[Text On Screen – UnitedHealthcare, There for what matters™, UHCatHOme.com, Optum® Home Delivery Pharmacy and Optum RX are affiliates of UnitedHealthcare Insurance Company. You are not required to use Optum Home Delivery Pharmacy for medications. There may be other pharmacies in our network. Food benefits have expiration timeframes. Call your plan or review your Evidence of Coverage (EOC) for more information. Routine transportation not for use in emergencies. HouseCalls may not be available in all areas. Nurse Hotline not for use in emergencies, for informational purposes only.]
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As part of your care team, your Care Navigator can help you access little- to no-extra-cost benefits included in your health care plan, such as:
- A yearly in-home health visit
- Food benefits and local utility assistance
- Follow-up support in case you are hospitalized
- Transportation services
- 24/7 phone support
- Ongoing in-home medical care through Landmark, based on your care needs
- And more
Simplify your care with just one call:
1-800-884-8416, TTY 711, Monday–Friday, 8 a.m.–8:30 p.m. ET or schedule online.
See how it works
UnitedHealthcare At Home® helps make at-home care simple — and it all starts with an in-home visit.
Step 1: Your first visit
Your first visit will include up to a full hour of 1-on-1 time with a member of our licensed medical staff. You’ll get a physical, health screenings and plenty of time to talk about your health questions.
Step 2: Regular visits
After that, you’ll receive regular in-home visits with UnitedHealthcare At Home either at least once a year or more frequently with ongoing medical care in your home. It all depends on your needs, and we work around your schedule.
Step 3: Ongoing support
You’ll work with your care navigator to help coordinate your ongoing care needs. They can also connect you with information on resources that may be available to you, like transportation services.
Frequently asked questions
No, UnitedHealthcare At Home is included for people enrolled in an eligible health plan. There’s no additional cost to you for this service.
No, having a UnitedHealthcare At Home visit won’t affect your benefits at any time.
UnitedHealthcare At Home provides a yearly in-home visit, which includes:
- A head-to-toe exam
- Health screenings
- Plenty of 1-on-1 time to talk with a member of our licensed medical staff about your health questions
In addition, UnitedHealthcare At Home provides ongoing support with a care navigator who will work with you help you coordinate your care needs — from scheduling appointments to finding local resources and more. Based on your care needs, you may also have access to ongoing medical care in your home.
Because each individual’s needs are unique, resources and information provided will vary based on those needs.
Between 45 to 60 minutes.
A member of our care team who is either a nurse practitioner, physician assistant or case manager. For ongoing medical care in your home, you will see a doctor, nurse practitioner or physician assistant. All UnitedHealthcare At Home professionals are state licensed and maintain national certification. In addition, our health care practitioners have passed a background check.
This will vary based on individual needs.
It’s always a good idea to double-check eligibility with your health plan. Call the number on the back of your member ID card to confirm.
- UnitedHealthcare At Home supplements your doctor’s care with an extra set of eyes looking out for your health between regular doctor’s visits.
- Your in-home health care practitioner will help you by supporting existing relationships with doctors — and can also help you establish relationships with new care resources, if needed.
- Doctor’s appointments can sometimes feel rushed and you might not know exactly what to ask. Our care team can provide you with a checklist of important questions and topics specific to your needs to discuss with your doctor at your next visit. This helps ensure you get the information you need.
Absolutely. Your loved ones, caregivers or friends are welcome during the visit, if you like.
Simply call 1-800-884-8416, TTY 711, Monday–Friday, 8 a.m.–8:30 p.m. ET